The 5 benefits of having managed services

The constant changes that companies suffer today due to market pressure and the need to react quickly to them, drive them to progressively upload to the Microsoft cloud. However, its implementation is only part of the equation.

In reality, in order to obtain a flexible IT model that truly contributes to reducing costs, improving productivity and gaining agility Remote Managed IT Support, we need something more to end up achieving the benefits that the cloud promises.

I’m already in the cloud. Now what?

Companies moving to the cloud have difficulty answering this question because many of them do not have contingency plans nor the resources or experience necessary to correctly monitor and manage their applications, services and systems in the cloud.

The cloud simplifies the management of the applications we have in Microsoft Azure and especially everything related to Office 365, although IT departments must also be able to react to problems or new needs, finding quick solutions that ensure the continuity of their business. Likewise, there is the challenge of knowing how to manage this new scenario and also do it effectively, maintaining part of the control and managing to get all the juice out of being in the cloud.

All of the above overloads IT departments, collapsing them with new situations that prevent them from dedicating themselves to higher-value tasks, even causing them to ask management to hire personnel specialized in technologies that, such as Office 365 and Azure, evolve at breakneck speed.

What does it cost to have cloud-expert staff on staff?

Having professionals specializing in the cloud not only entails the typical costs of payroll, insurance, vacations, sick leave, etc… but above all the constant need for investment so that the staff is always prepared and trained on platforms that evolve day by day.

Indeed, apart from salary costs, it is therefore necessary for staff to dedicate a large part of their working day to staying up to date with all the news and finding out how it impacts their case, therefore, for a company in which The Cloud is not your business, all of this involves a high cost and is difficult to sustain.

Why do companies opt for cloud managed services?

If we compare the previous costs of having staff on staff versus having a provider specialized in managing, monitoring, detecting and solving problems with our applications and infrastructure as well as getting the most out of the cloud, the difference is very significant.

Having a cloud managed services partner can be very beneficial for :

1-Reduce personnel costs: Hiring enough personnel and, above all, always keeping them trained with the changes and improvements that Microsoft constantly introduces is extremely expensive compared to having the services of a provider whose business focus is the cloud and that offers a Competitive and predictable cost.

2-Reduce cloud consumption costs: A managed services provider like Softeng can take care of reducing the consumption of your cloud resources. For example, we can detect that certain services or applications in Azure are not used or are used very little at certain times of the day and automatically turn off those services, reducing customer costs.

3-Increase efficiency: The IT staff of companies usually have many responsibilities and it is impossible for them to keep up to date with the news that Microsoft introduces month after month in the cloud, so it is difficult for them to respond quickly to needs that when They appear, they are new to them. On the other hand, providers specialized in managed cloud services, by working with many clients and being continually informed by Microsoft, can resolve problems more quickly.

4-Improve our business: Managed services allow companies to significantly reduce their dedication to tasks that do not have a direct impact on their business, allowing them to dedicate their time to focusing on more strategic objectives.

5-Reduce risks: Managed services in the cloud guarantee the client flexibility to have a maximum response time. In addition, Microsoft’s specialist cloud providers can not only resolve issues more quickly, but thanks to the proactive monitoring tools they have available, they can often anticipate before the problem impacts the customer.

Flexible and tailored solutions: A managed services contract is made up of coverage, service level and a fixed monthly price that covers all the services required by the client.

The basic coverage included can extend beyond the management and monitoring of our cloud systems, to include: First-level consulting and support, guarantee of availability of certain resources, possibility of escalating incidents to Microsoft, implementation of optimization strategies IT, custom maintenance, helpdesk services, etc…

Additionally, thanks to the flexibility of these services, companies can choose hybrid options based on the complexity of their cloud infrastructure, combining the dedication of their own IT department with the services of their cloud managed services provider.

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